Identify theft/ *****ulent account

Last year *****ulent account was created under my name and I have contacted Vodacom several times ,to remove my name on the database or the account under my name but nothing has been done,it’s ether they’ll call me immediately after they see the complain on hello Peter and misleading me say we will get back to you but nothing has been done ,2rd of June I have went to Vodacom store to find out if the status was removed and the agent confirmed it’s still hasn’t been removed ..remove my name of your database and I have requested if I have taken that contract do prove it ?? Clearly proves Vodacom did not follow their procedures to verify the identity of person creating an account …REMOVE ME !!!!!!