SR
Sthe R

1 reviews | Active since Dec 2021

28 Dec 2021, 14:32

Identify theft is an inside job

I was a ***** victim and I emailed vodacom the affidavit and other documents required. They stopped debiting my account and I thought the matter was resolved.

Recently I wanted to take up an uncapped contract and told my account was handed over to their legal department. When I call the legal my calls are cut off after a long hold.

I want vodacom to clear my name because it was their negligence that they gave a person a contract on my name without proper verification process. I believe this was an inside job, the employees know something about this *****s.

I was told.the matter will be investigated but till today over a year later no update but they have handed my account over.

Regards Adv Radebe

0
Replies (2)
Vodacom
Vodacom's reply29 Dec 2021, 07:10
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
SR
Sthe R's update26 Aug 2024, 10:32
Reviewer Update
Thank you.my name was removed from the I TC