SR
Sthe R
1 reviews | Active since Dec 2021
28 Dec 2021, 14:32
Identify theft is an inside job
I was a ***** victim and I emailed vodacom the affidavit and other documents required. They stopped debiting my account and I thought the matter was resolved.
Recently I wanted to take up an uncapped contract and told my account was handed over to their legal department. When I call the legal my calls are cut off after a long hold.
I want vodacom to clear my name because it was their negligence that they gave a person a contract on my name without proper verification process. I believe this was an inside job, the employees know something about this *****s.
I was told.the matter will be investigated but till today over a year later no update but they have handed my account over.
Regards Adv Radebe
Helpful (0)
Replies (2)0
Replies (2)Vodacom's replyOfficial
29 Dec 2021, 07:10 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply29 Dec 2021, 07:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
SR
Sthe R's updateReviewer Update
26 Aug 2024, 10:32Thank you.my name was removed from the I TC
SR
Sthe R's update26 Aug 2024, 10:32
Reviewer Update
Thank you.my name was removed from the I TC
