Identification on delivery.

Hello my name is JP Naudé. I did a request online at Vodacom to do an upgrade and it went very smoothly, no problems. My first problem was that when you do an upgrade online, you can not go and collect your product at a branch, it has to be delivered. I can accepted that ruling but in order to get you product you need your identification document and proof of residence. My problem is that I am on leave for four weeks and my baby girl was born on 15 Feb. 2019 and my identification document is at my work place which is 50km away from my home.

RAM could not deliver my product because they where under orders from Vodacom to ONLY accept the identification document for proof of identification of the client. My second problem is that I phoned Vodacom and explained to them my problem that I did not have my ID with me but I did well have my passport which is full identification to get in and out of the country and I also had a certified copy of my ID but still nobody at Vodacom could try to understand my scenario and try to help me to authorize RAM to deliver my product on proof of my passport. I also send a photo of my passport to Vodacom at ********** and explained my story to them but to no avail.

I do understand that Vodacom has to have precautions to prevent ***** but if you explain to them that you have a problem and you can show them other identification and you sent them the proof of your identification with your id number that will show on the system that you really are who you say you are but nobody wants to help you, then Vodacom does not want to keep their clients.

I am not a *****, I do not want to ***** your phones, I will pay for it as I have for the last 2 years with out problems and you still do not want to help me with this simple thing then I will cancel my upgrade and when my contract ends it will be canceled.