RA
Rishaad A
1 reviews | Active since Jul 2014
08 Jul 2025, 18:30
Identification document *****t
My ID card was taken by a sales consultant but was never returned. The consultant later sent me an SMS requesting that I collect it. I visited the Vodacom store on Saturday, 5 July, but was informed that the manager—who apparently had my ID—does not work on Saturdays and that I should return on Monday, 7 July. I went back to the store today, 8 July 2025, only to be told that my ID card is missing.
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Vodacom's replyOfficial
09 Jul 2025, 08:10 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply09 Jul 2025, 08:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team