AP
Andries P
1 reviews | Active since Mar 2014
06 Feb 2023, 14:56
Identical contracts have different upgrade dates all of a sudden
I have previously contacted customer without success. I went to the vodacom shop without success. I opened 2 identical contracts 27/08/2019. Same Devices and same package. I upgraded those two numbers on the 10/03/2022 for the same devices and the same package again but for some reason the new upgrade dates differ 5 months from each other. Why they should be the same
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
06 Feb 2023, 16:05Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Feb 2023, 16:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
AP
Andries P's updateReviewer Update
16 Feb 2023, 17:09Please give me a call. I am not happy. I upgrade on the march 2022. Vodacom told me my new term starts from there which means im able to upgrade october 2023. They changed the wrong one and now i can only upgrade 24months later
AP
Andries P's update16 Feb 2023, 17:09
Reviewer Update
Please give me a call. I am not happy. I upgrade on the march 2022. Vodacom told me my new term starts from there which means im able to upgrade october 2023. They changed the wrong one and now i can only upgrade 24months later