"I'd be lying to you if I answered that" - Tsholofelo!

Upgraded on 2nd May - then I find out the upgrade is on back order because the device (a specific colour) isn't available - yet this was not mentioned on the website. Their Twitter correspondent could not even provide a clear answer on how long that would take. On Monday, 11th May, I took the initiative to contact the upgrade department to find out what is going on. I was assisted by Joseph who was extremely helpful! He advised me the colour is not available - we changed to a colour that is available and the colour I actually wanted but was not an option on the website. We confirmed everything and he confirmed I would receive the device by Friday, latest Monday. Thereafter, I received a SMSed to confirm the upgrade and I did. Yesterday, someone tried to call but I was in a meeting and since then no one called me back. Again, took the initiative today and called, spoke to Tsholofelo whose best answer was "I'd be lying to you if I answered that", he was not helpful at all. He advised the upgrade hasn't been processed. Asked to speak to someone higher, he said his supervisor would call me back, asked when... guess what "I'd be lying to you if I answered that". Why could he not transfer me! Almost 3 weeks since I upgraded, and the service is pathetic! Please sort this out ASAP!