ID BE BETTER OFF USING TWO EMPTY TINS AND A STRING

<p>I am utterly furious with Vodacom.</p> <p>Ive only ever used them as my service provider and have been a loyal customer from day 1 but I have had the most terrible and frustrating experience over the last 5 days regarding the upgrade of my contract and migration to the latest Iphone as my current phone broke a day before this endevour began.</p> <p>When I went to consult with the team at Constantia village on Saturday the 18th of Feb, I was told I could return the very next day to collect my new phone and sign the final paper work. A massive relief as I depend heavily on my Phone for work and business purposes and required it for the following Monday.</p> <p>Upon arrival for collection, I was told the system was down and that the IT support group would have it resolved by Monday latest.</p> <p>I have been out of communication since, and ended up missing an important call resulting in a rather substantial finacial loss - I AM LIVERED WITH YOU VODACOM, and intend to let the world know how shocking your customer service is.</p> <p>When I call to speak to the consultants, they seem as equally frustrated and unable to explain what is going on, and still cant give me an ETA for when this would be resolved. In fact, one consultant actually suggested i complain to Hellopeter as he didnt know how else to possible help. It must be bad if consultants have no faith in the brand they are employed with.</p> <p>One would think Vodacom would like the business, but cleary not. I'll be looking at what the competitors have to offer, Im sure if nothing else, they might atleast have an IT support team who actually knows what they are doing.</p> <p> </p> <p> </p>