KK
Kagisho K
1 reviews | Active since Apr 2020
07 Apr 2026, 11:40
ICT *****ulent Account
Reported *****ulent transaction and got an email with no attachment clearing my name in September 2025, went to centurion branch in March 2026 was told my name would be cleared in 7 days, Vodacom won’t remove or assist in clearing my name to date on my credit report. They actually updated to still owing today 7 April 2026. Terrible systems!
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
07 Apr 2026, 11:57Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply07 Apr 2026, 11:57
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
KK
Kagisho K's updateReviewer Update
07 Apr 2026, 12:08I have never given personal information on WhatsApp. The consultant must give me a clearance letter and clear my name with Credit Bureau. You have negatively affected my life, I reported this over 3 times. Do your job in the ***** department, don’t leave things hanging and make WhatsApp claims.
KK
Kagisho K's update07 Apr 2026, 12:08
Reviewer Update
I have never given personal information on WhatsApp. The consultant must give me a clearance letter and clear my name with Credit Bureau. You have negatively affected my life, I reported this over 3 times. Do your job in the ***** department, don’t leave things hanging and make WhatsApp claims.
Vodacom's replyOfficial
07 Apr 2026, 12:28Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply07 Apr 2026, 12:28
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
KK
Kagisho K's updateReviewer Update
07 Apr 2026, 13:02I need this clearance letter as in like yesterday Vodacom.
KK
Kagisho K's update07 Apr 2026, 13:02
Reviewer Update
I need this clearance letter as in like yesterday Vodacom.