ICT Since November 2021, with areas, that i dont even OWE!!!!

Name : Mpogola Lediga Product : Vodacom Fibre Line Issue : Poor Customer Service. Non Communicative. And Listing me on ICT for Last years issue.

1. First of all, i have had a good relationship with Vodacom, until today where i completely lost it, to a point where i had to drive to Vodaworld in Midrand. Vodacom has been good to me, until i app**** for a homeloan, and got rejected because Vodacom listed me on ICT. We do have rough months as people, thus we have arrangement put in order, to catch up with Payments, and carry on with life, once the arrangement is done.

2. I had an arrangement with Vodacom last year around Oct, that due to covid, and shortfall of funds, can my month to month fibre line be put on hold, so that i can pay off, as i was not able to keep up with the monthly payments? so yes, we made a 3month arrangement plan, to pay off my debt, and we can carry on from the 4th month. To my surprise, i get a bill, during an arrangement, that we had, for all those 3months. Fast forward to February, i got to Vodacom, and dispute this. They gave me cancelled the bills for the month, and from february 2022, everything was ok.

2. Today , knowing that my credit should be in good standing with Vodacom, i find out that they have listed me on the ICT, for a payment of R1014.00. When they check on the systems, they can see that i owe them nothing.

i ask them, dont they do credit checks monthly, because i am in good standing with them, and overall i owe them nothing. they send me pillar to post, not explaining to me how am i owing them R1014. They cant explain to me. why am i listed since Last YEAR NOVEMBER 2021??

Now my home loan bounced, because of a company that i am not even owing!!!

They cant even own to their own mistake, that they ruined my chances of getting a house. They didnt want to take accountability, and apologise for thier mistake.

I find it rude for them to just live me hanging, with Over 6months, the account was paid, and still having a bad credit report, because of their mistake they did 6 months ago.

So Tell me Vodacom, why should me and my family continue supporting your business, while you do such a mistake, that you dont even want to account for? only giving me excuses, that you cant even hold on to.

Youve put me through hell, and you still want me and my family to support you?

I only asked for 2 things.

1. Acknowledge, and own up to your mistake for listing me since last year on the ICT. 2. Fix my credit with the ICT, Because that is the only way i can reconsider having me and my family. on your service.

you can reach me at ***.

Thank you Loyal Trusting and Faithful Customer.

Mpogola Lediga