Icompetent call center agents

30 hours after I have bought a new sim card and requested a sim swap, Vodacom call centre agents are still unable to assist me with a simple sim swap. I called today to enquire as to why my sim swap is still not active and I am told is because I numbers of the new sim card they captured is incorrect and they linked the sim swap to an incorrect number and now I must go and buy a new sim card and do another sim swap.

I wonder if there are any competent agent at Vodacom.