ICASA escalation looming - you better act fast!!!

I was due for an upgrade and negotiated a custom made package with Kgomotso which entailed a Samsung S20 handset, 500 minutes and 2GB data. I accepted the offer and she telephonically did the upgrade. I only received an sms stating that I upgraded successfully and no contract terms were send to me.

I realized after running out of minutes by the 3rd of the month that the package I was upgraded to, was in fact not the agreed package after querying it with Vodacom and requested the recording of the call in order to proof the actual agreement. This was requested from Denisha on ref no ***. On 8/12 I received a sms that my query was resolved. Once again I had to phone to enquire what is going on and was assured that it's not closed and escalated to Bytes to obtain the recording. On 11/12 I once again enquired from Selina and she assured me that I would receive feedback as per their SLA with Bytes the same day. To date, no one has contacted me from Vodacom and it is costing me a fortune in top up fees as I run out of minutes due to this wrong allocation on Vodacom's side. I tried to call the call centre again this morning (135) and after holding for quite a while, got cut off twice. So also no way to reach Vodacom today.

This is your last chance to resolve this query Vodacom as my next stop will be to involve ICASA. I already have the escalation process in place and will allow until COB today to provide me with the recording of the contract upgrade. I can't help but be suspicious as to why you are not making it available - do you perhaps have something to hide???