SJ
Shuaib J
1 reviews | Active since Jul 2022
03 Jun 2024, 13:32
ICASA:*** complaint.
After spending 3 months of back and forth with vodacom to get an issue resolved I am back to square one.
After i was billed incorrectly and told there was nothing that could be done, I was escalate to the ombudsman, after weeks of silence my complaint (ICASA:***) was finally resolved.
That was until i got my next bill, the bill was somewhat confusing so i called Vodacom, only to be told that the price would be increased again and there was nothing that could be done. THIS IS AFTER THE VODACOM-ICASA REP ALREADY SAID WHAT VODACOM DID WAS INCORRECT.
Now i am back to square one, being billed incorrectly. and told once again, that I just have to deal with it.
Helpful (0)
Replies (3)0
Replies (3)Vodacom's replyOfficial
03 Jun 2024, 13:59Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Jun 2024, 13:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
03 Jun 2024, 14:07Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your query is in hand with our CEO office team. Kindly allow our team to investigate and provide feedback.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your query is in hand with our CEO office team. Kindly allow our team to investigate and provide feedback.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Jun 2024, 14:07
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your query is in hand with our CEO office team. Kindly allow our team to investigate and provide feedback.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your query is in hand with our CEO office team. Kindly allow our team to investigate and provide feedback.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
SJ
Shuaib J's updateReviewer Update
09 Jun 2024, 23:08***UPDATE***
still heard nothing back from the "CEO office team", horrible service. Having to go via the ombudsman to get simple things like this resolved is ridiculous.
still heard nothing back from the "CEO office team", horrible service. Having to go via the ombudsman to get simple things like this resolved is ridiculous.
SJ
Shuaib J's update09 Jun 2024, 23:08
Reviewer Update
***UPDATE***
still heard nothing back from the "CEO office team", horrible service. Having to go via the ombudsman to get simple things like this resolved is ridiculous.
still heard nothing back from the "CEO office team", horrible service. Having to go via the ombudsman to get simple things like this resolved is ridiculous.
