IAM PAYING FOR SERVICES WHICH AM NOT UTILISING

On 3/11/14 I took out new contract after first contract I***,was cancelled coz of a faulty phone n bad service. Meagan told me it wud b active in 48hrs. After 48hrs i phoned Riaan coz the line was stil not active n i was unable 2 do my work as i use the phone to access it. Riaan said he wud get back 2 me but never did. I phoned Verna n she told me that the situation is being adresses. On 9th the line was stil not active, i sent Verna n e-mail informing her i no longer wish to enter in2 contract wit them due 2 breach n unprofessionalism coz i always had to phone for info. I told her i wud return the phone, she did not respond. I took the phone 2 Meagan n she confirmed that Verna said i wud b bringin it. I showed her a new phone i bought n asked that she put me back on prepaid. She told me that can only b done once contract had been cancelled. Even thou this was communicated, they eventualy activated the line but i no longer wanted their contract n did not hv phone. I phoned customer care, Kerstin McGuigen, NCC no help. People phone me n say they wil phone dealer n never come back to me. I suffer financialy n emotionaly. I buy Mtn airtime n data, pay vodacom which am not using.