AF
Aphiwe F
1 reviews | Active since Jul 2021
19 Oct 2021, 11:56
I***5 Services
I have Vodacom reference number I***5. I called Vodacom towards end of September to change banking details and provide new ones. I was advised it was too late to change them as megtape was already submitted. I was advised not to make payment via EFT or at Vodacom store as it might lead to double payment. To my surprise yesterday without communication or notice my services were suspended. I called back this morning and the story changed. I use this number for my business and already lost lots of money over this issue. Worst service I have ever experienced in my entire life.
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Replies (2)
Vodacom's replyOfficial
19 Oct 2021, 14:05 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply19 Oct 2021, 14:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
19 Oct 2021, 15:43 Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you were in contact with our accounts team. Based on the feedback provided, our team went through the account and assisted with your query. Our team assisted in unlocking your number as requested.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you were in contact with our accounts team. Based on the feedback provided, our team went through the account and assisted with your query. Our team assisted in unlocking your number as requested.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply19 Oct 2021, 15:43
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you were in contact with our accounts team. Based on the feedback provided, our team went through the account and assisted with your query. Our team assisted in unlocking your number as requested.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you were in contact with our accounts team. Based on the feedback provided, our team went through the account and assisted with your query. Our team assisted in unlocking your number as requested.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,