I***2

I am very frustrated with the service I get from Vodacom . On the 2nd of March I called in the collections department and asked to cancell my contract I spoke to a guy and he advised that I need to make a paymeny of R708 which I did on order to cancell my contract and was advised to call the cancellation department to put in the request. I called a day layer as the payment was done through EFT and spoke to another who advised that he had put in a request for cancellation he tried to do a retention act which I refused .I wake today and find a bill of R530 which I am not willing to settle as I was told that if I made the R708 payment my account would be settles . I called in cancellation and spoke to Zama and she confirmed thay she can see that I called in last week to place a request and she also confirmed that she will do the process she then transferred me to customer care and I spoke to Rejoice who then sai she doesn't see any request made on my account and asked if I got a message of cancellation bear in mind I dont work for Vodacom how the hell was I supposed to know that ???? I have been sent from oillar to post and no one seems to help me they keep telling me about the app wigi or yogi I dont even care . Please get your guys to fix this mess my account number is I***2