I wrote about vodacom a couple of days ago and I have to get a response

I wrote about vodacom a couple of days ago and I have to get a response. I have been calling them about the extra content services which I have been charged for that I actually don't even know what they are. My account was suspended because of these extra content services now after paying for subscriptions that i wasn't aware of I can't even use the service I am paying for because they say my my money doesn't reflect. I have been calling since friday to no avail sending proof of payments and yet on their system they say they don't see my payments or my emails.