I WOULD NOT RECOMMEND VODACOM AS A SERVICE PROVIDER - NOTHING BUT BAD SERVICE

We received word in Aug 2019, that Fibre was being installed in our area. Within a few days, we had Vodacom at our door, trying to sign us up. We accepted and signed a 24month contract. The promise was that by Dec, we would be up and active. This was not the case and when we queried with Vodacom, we were directed to Octotel.

By Jan 2020, we had Vodacom at our door again. At this point, we were not interested - but they were persistent. They offered a month-to-month contract, and promised a cheaper rate.

By the end of Feb, all was in place - but we were leaving the country. We called in to cancel, but were told we had a 12month contract, with the old rate. Apparently the revised contract, which we were told had been s****ped, was still in place.

Not wanting to fight, we accepted and requested EFT information, as we would then pay from overseas. This was confirmed, and as far as we knew, the debit order would be cancelled.

Then COVID-19..we could not leave the country as borders closed. We still paid of Fibre account and even upgraded. We called the Vodacom Call Centre in April and May, and confirmed more than once, that we would pay via EFT as we had closed our accounts. The plan had been to leave the country.

A few days ago, on the 24.06 - after speaking to Billing, it was confirmed that we had been charged several times for failed debit orders. This was apparently escalated on ***-452509, a TAT of 24-48 working hours was promised. I requested the bill also be clarified, as I had been charged far too much.

on the 28.06, I received a form to cancel the running debit order. I completed and sent it to the email address confirmed on the 29.06. I had to follow up today, as we had no feedback from Vodacom, and the consultant confirmed that NOTHING had been received - I apparently had to send it to a totally different email address. This was NOT confirmed on the email!

I spoke with Nathi today and he confirmed that AGAIN my closed account was debited! SO AGAIN I WILL BE CHARGED FOR A FAILED DEBIT ORDER! I asked several times to speak with a Manager - he tried to assist, but eventually said a Manager would call me back. Everyone is working from home.

I requested to cancel the service - I HAVE HAD NOTHING BUT BAD SERVICE.

I WOULD NOT RECOMMEND VODACOM AS A SERVICE PROVIDER - NOTHING BUT BAD SERVICE