I would not recommend taking a cell phone contract with Vodacom

I prematurely canceled my cell phone contract with Vodacom before moving to the United States of America. I submitted all the necessary documents and paid the premature cancellation fee. This month Vodacom deducted money from my account. I phoned only to find out that they never canceled the account. Instead, Vodacom credited the account with the amount I was told to pay to cancel it. I then phoned the cancellation department to tell them about the mistake Vodacom has made and asked them again to cancel it. The person working there could not help me. I asked to speak with a manager, and the person told me there aren't any managers available, but he is sending the query to the team manager. I haven't received any feedback or refund. I also tried emailing, but there is no response either. There should be better customer service and always a manager who can sort out problems like these. I am very agitated and upset that I did everything that was required from me, yet Vodacom has not done their part. I would not recommend anyone taking out a phone contract with Vodacom.