1 reviews | Active since Jan 2017

28 Sept 2020, 17:21

I would NEVER recommend Vodacom Fibre!!!!!!

I got my Vodacom Fibre earlier this year, last week Wednesday they disconnected my fibre due to my account being in arrears [which I have paid on time every month] after investigation they told me that they've been penalizing me because the have been trying to debit my account which I closed in January already and the debit order can't go through. So they have been penalizing me with R100,88 since 1 June 2020. I had to pay R1000,00 to settle my account but it still hasn't been reconnected, they never send me any statements/invoices to inform me about the account in arrears. I informed them middle February about my new account details but yet they still penalized me!

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Replies (1)
Vodacom
Vodacom's reply29 Sept 2020, 07:16
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team