I would like to express my terrible experience and putrid service I received from Vodacom.

I would like to express my terrible experience and putrid service I received from Vodacom. I recently upgraded my contract ********** 577 to a new package which includes the following: • Package: R499 per month • Huawei P10 + 200 minutes + 200 sms’s + 500mb data • Huawei P8 Lite 2017 + R55 airtime Initial contact was made to Vodacom upgrade contact centre 3 weeks ago. I was informed that delivery could be allocated to my wife, providing that I supply her with the relevant documentation: my identity document and proof of address, her identity document and a signed document confirming that she may accept delivery on my behalf. I was later informed by the courier company that they are not permitted to make a third party delivery. I then attempted to amend the delivery address with Vodacom. I was diverted on more than 5 occasions after spending more than 3 hours on the phone with your contact center and my instruction could not be concluded. My wife fortunately new the delivery guy as the company did regular deliveries at her offices, after providing him with the tracking number he delivered the cell phone. Upon opening the package however, only 1 cellphone was sent. I then contacted the call centre again to advise that I only received 1 phone. A few agents after multiple phone calls and follow ups indicated that my upgrade only made allocation for 1 cell phone to be delivered and not 2. I was made out to be a **** begging for something that has been promised to me and of which I received a written quote for. I finally got through to a team leader last week that promised to contact me with regards to progress. Its been a week later and I have received no feedback. I am totally disgusted at the way you treat your customers. You have wasted more than 6 hours of my valuable time and I still cannot measure the efforts I have put in to get this issue finalized.