I would like Rani Ramkhelawan to please respond to my email

Dear Rani Ramkhelawan,

I am reaching out in need of assistance regarding the billing on my Vodacom contract.

Several months ago, my son lost his phone and has not used the associated SIM card since. However, upon reviewing my Vodacom statement for the first time in a year, I was shocked to discover that I have been charged for two separate plans—something I was completely unaware of.

I attempted to contact Vodacom’s contract support line, but as my personal number is prepaid, I am unable to make the call without airtime. Seeking an alternative, I reached out to Vodacom’s social media team on Facebook, requesting that someone call me to resolve this matter. Unfortunately, I have been met with nothing but frustration. Despite repeated attempts, they continue to evade my request, engaging me in an endless cycle of unnecessary questions instead of providing the assistance I so desperately need.

I understand that you may not handle such matters directly, but I implore you to escalate this issue to someone who can conduct a proper investigation and offer me a clear resolution. The team who responds on social media should be trained on how to assist clients efficiently and not add to their frustrations.