rH
rayleen H
1 reviews | Active since Oct 2017
31 May 2019, 08:19
I would like my airtime back i bought yesterday
Vodacom since when do you use our airtime for data without informing a person, I have a whatsapp bundle and a social media ticket, yesterday I bought airtime, of which I still had last night and all of a sudden my airtime is gone this morning. i received a sms something about your out-of-bundle data. WHAT IS THIS OUT OF DATA BUNDLE AND WHEN DID I GIVE PERMISSION FOR YOU TO DEDUCTED FROM MY AIRTIME AND ALL OF A SUDDEN THESE SMS ARE GONE FROM MY PHONE WITH THE OUT-OF-DATA MESSAGES. I WOULD PLEASE LIKE MY AIRTIME BAC****!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!AIRTIME ARE FOR EMERGENCIES AND NOT FOR DATA, THAT IS WHY I PURCHASED WHATSAPP TICKET AND A SOCIAL MEDIA TICKET
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
31 May 2019, 11:27Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,Vodacom Consumer Website Team
Vodacom's reply31 May 2019, 11:27
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,Vodacom Consumer Website Team
Vodacom's replyOfficial
03 Jun 2019, 08:43Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, we've advised you accordingly. For more information on the data limit lock, please visit the link inserted below. As for the content services, this has now been barred.
https://www.vodacom.co.za/vodacom/terms/incontrol/
RegardsVodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, we've advised you accordingly. For more information on the data limit lock, please visit the link inserted below. As for the content services, this has now been barred.
https://www.vodacom.co.za/vodacom/terms/incontrol/
RegardsVodacom Consumer Website Team
Vodacom's reply03 Jun 2019, 08:43
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, we've advised you accordingly. For more information on the data limit lock, please visit the link inserted below. As for the content services, this has now been barred.
https://www.vodacom.co.za/vodacom/terms/incontrol/
RegardsVodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, we've advised you accordingly. For more information on the data limit lock, please visit the link inserted below. As for the content services, this has now been barred.
https://www.vodacom.co.za/vodacom/terms/incontrol/
RegardsVodacom Consumer Website Team
rH
rayleen H's updateReviewer Update
03 Jun 2019, 08:59Yes I am very dissatisfied with your response, in plain and simple language you are ******* , *****ing our airtime, giving me stupid explanation of how the phone network does not know the difference between airtime and data now what is the use you have these whatsapp tickets, social media tickets and still take your airtime for WHAT IF IT CANNOT TELL THE DIFFERENCE BETWEEN THE 2, and don't tell me you have been working for vodacom for 10 years I don't care, that is not my business mine is that I would like a refund on my airtime that disappeared!!!!!!!!!!!!!!! *******
rH
rayleen H's update03 Jun 2019, 08:59
Reviewer Update
Yes I am very dissatisfied with your response, in plain and simple language you are ******* , *****ing our airtime, giving me stupid explanation of how the phone network does not know the difference between airtime and data now what is the use you have these whatsapp tickets, social media tickets and still take your airtime for WHAT IF IT CANNOT TELL THE DIFFERENCE BETWEEN THE 2, and don't tell me you have been working for vodacom for 10 years I don't care, that is not my business mine is that I would like a refund on my airtime that disappeared!!!!!!!!!!!!!!! *******