1 reviews | Active since Aug 2023
I WOULD HAVE GIVEN THEM ZERO STARS BUT THATS NOT AVALIABLE......***
Placed order on 13th of July.....router was delivered on the 17th.....technician called appointment booked 22nd sat.....address was in correct....technician whatsapped to tell me the address was wrong on the same day appointment was made.....he had said that the changing of the address takes along time....I asked if I should call vodacom to change it he said no....he will change it.....but in the meantime he said i should give him full name and surename, I'd number and contact number so he can Apparently apply for a 30 day free trial.....called vodacom to find out.....vodacom advised that he does not have the same system as them and he could not change my address eventually logging my ticket.....followed up with vodacom many time same bull**** story of ESCALATING the TICKET.....after days of following I canceled it today......I have noted as well that I have been receiving calls from other network companies like Telcom MTN.....only after I took a contract out with them.......someone should check this people hey I don't think that they are POPI compliant......
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
