1 reviews | Active since Apr 2020
I WON'T RECCOMEND DOING YOUR FIBER THROUGH VODACOM.
Vodacom Fiber is the worst division to get a hold of firstly. And then they mess up your account. I had 2 fiber accounts linked to my name with 2 bills debitting from my account monthly, as one amount.. I reversed the payments, which resulted in my account being in a minus. But I've been struggling for months and months to get this sorted, and in the mean time they just kept deducting the wrong amount. I requested for the debit order to be stopped and i requested banking details to pay it myself. They told me they can't give me banking details while my account is being investigated and i should wait till the matter is resolved. And while they taking their own time.. my account just gets higher and higher. So eventually after 4 almost 5 months they solved my issue. And now I'm left with the bill that would have been prevented if they just deducted the proper amount! PS. I have a MONTH TO MONTH contract. So in the time they were trying to sort out my account. They weren't recieving payment from my side.. yet they didn't put the fiber off. Its such a mission to get a hold of the customer care people. And even if you do get a hold of them, some say the issue is sorted then its not even sorted. And the irritating part is, one can't even go into the Vodacom store for help because the help is only done telephonically. And now I'm left with a high bill. Because someone at Vodacome fiber messed up my account and Vodacom was not able to deduct the right amount from my account. Soooooo not happy!!!
So regarding my above review.
Vodacom has decided to suspend my account until the full bill has been paid, a bill that VODACOM was mainly responsible for. By deducting the wrong amount at a time resulting in me reversing the payments. And stopping the debit order all together. It took them months to sort it out, and there was no payment made. I've asked them to put my account on pause while they are trying to solve my situation. They said they can not pause my account. So they kept billing and kept billing while they were trying to solve it. I agreed to pay a extra amount to compensate that bill, but now I'm without fiber because i first need to pay the WHOLE amount. This would not have happened if they deducted the right amount from the beginning because i would have still had an active account.
So regarding my above review.
Vodacom has decided to suspend my account until the full bill has been paid, a bill that VODACOM was mainly responsible for. By deducting the wrong amount at a time resulting in me reversing the payments. And stopping the debit order all together. It took them months to sort it out, and there was no payment made. I've asked them to put my account on pause while they are trying to solve my situation. They said they can not pause my account. So they kept billing and kept billing while they were trying to solve it. I agreed to pay a extra amount to compensate that bill, but now I'm without fiber because i first need to pay the WHOLE amount. This would not have happened if they deducted the right amount from the beginning because i would have still had an active account.