mC
michael C

1 reviews | Active since Jan 2017

01 Mar 2019, 15:38

"I won't put you through to my supervisor!"

I spoke to Snetemba at vodacom . Absolutely appalling service. The 2 items I previously had a problem with and thought that were sorted at Vodacom, still aren't!!! I tried to sort the problem out , but Sntemba (a supervisor?) just wouldn't listen to me. He insulted me over and over again and belittled me . He refused to put me through to his supervisor! I am so tired of being treated badly by Vodacom...so looking forward to moving to Mtn!! The title is one of the many epic quotes from Snetemba.....

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Replies (1)
Vodacom
Vodacom's reply01 Mar 2019, 16:32
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team