I wish Vodacom will just man up and fix their mistake

<p>I have been a Vodacom customer since I got my first phone in 2001. But the 1st of August my airtime wasn't loaded... well I have been phoning Vodacom since then. And every day there was a different story... until finally it was uncovered that my contract was cancelled and was now on pre paid... Firstly: I never requested my contract to be cancelled. Secondly: I never made a payment to cancel my contract. Thirdly: I never signed any documentation to cancel my contract. Fourthly: when I requested to see the payment and documentation in question it was refused. And finally: All the phone calls I made to Vodacom which is recorded is not available to me... To put this in a gentle way: I am FURIOUS and OUTRAGED...because 10 minutes ago when I phone ********** YET AGAIN the phone was put down in my ear twice by the oh so helpful agents... I want my contract re instated. I never cancelled it or requested a cancellation...I want it fixed on their side because they made the mistake. Now I have to keep on buying airtime which in fact I already paid for when the debit order went off end of July. So now I have to pay double for my phone. Is it so difficult to fix it???? Oh and let’s not forget that every time I phoned my request was emailed to the manager and accelerated and someone will phone me back before the end of the day... Best joke ever...which I heard every time I phoned. Someone: I am still waiting for your promised phone call. And today my patience is over with the *********** agents and people working for Vodacom. I am tired of phoning every day since the 1st of August to have a mistake fixed which one of your people made. I wish that I can just take out another contract from a service provider whom actually provides a service. After 16 years with you I am left speechless. I cannot understand HOW this happened....???</p>