I wish there where negetive sided stars
<p>I called vodacom for assistance on their settlement since they added amounts that I have never seen before and guess what they giving me inaccurate numbers until the lady hangs the phone in my ear, I call legal department and the lady screams on my ear, I ask her to stop screening then requested her manager, she puts me on hold +_ 5min and says thank u for holding then hangs my call.</p> ********** <p>BAD SERVICE <br />BAD OR *********** STAFF</p> <p>M GOING TO TELKOM</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Good day Bassie,
Kindly be advised that our Legal Team have tried calling you but are unable to reach you.
Please contact them on *** as they are best equipped to assist.
Regards,
RM
Good day Bassie,
Kindly be advised that our Legal Team have tried calling you but are unable to reach you.
Please contact them on *** as they are best equipped to assist.
Regards,
RM
Good day
I have been speaking to a Mr phillip since Monday and seems like I have to call 4-5 times because I hold and they hang up the phone on my ear, this is redeculus as I spoke to him and he says there was human error on the amount I was given when I made arrangements .
Further more my contract ended in december 2016 but an additional balance of contract had been added which I was never notified of as I made arrangements on the 08 may 2017 and it was added on the 10 may 2017 yet no email was sent to me for rearrangements.
Good day
I have been speaking to a Mr phillip since Monday and seems like I have to call 4-5 times because I hold and they hang up the phone on my ear, this is redeculus as I spoke to him and he says there was human error on the amount I was given when I made arrangements .
Further more my contract ended in december 2016 but an additional balance of contract had been added which I was never notified of as I made arrangements on the 08 may 2017 and it was added on the 10 may 2017 yet no email was sent to me for rearrangements.
Now again after speaking with Phillip who notified me that higher management has made a verdict that an amount of 935.53 will be credited back to my account, I call vodacom month end to confirm the settlement amount and appearantly the agreement has changed and no credit was made, I go on a call with a supervisor named Nompale Mapisa of sibscriber collections whom I spoke to over an hour and told me she will call back and never did, she calls the following day and tells me that the request by phillip was declined and I am liable for the full amount which brings me back to where I was before a resolution was reached, she then goes on to be rude and tells me that nothing will change and she will send the account to a debt collector. Which is the reason Iv been making arrangements with vodacom and they do not honor they part or even notify me should there be changes to the resolution reached
awaiting a call from management as the lady says there are no direct lines or email addresses to management for me to call
Now again after speaking with Phillip who notified me that higher management has made a verdict that an amount of 935.53 will be credited back to my account, I call vodacom month end to confirm the settlement amount and appearantly the agreement has changed and no credit was made, I go on a call with a supervisor named Nompale Mapisa of sibscriber collections whom I spoke to over an hour and told me she will call back and never did, she calls the following day and tells me that the request by phillip was declined and I am liable for the full amount which brings me back to where I was before a resolution was reached, she then goes on to be rude and tells me that nothing will change and she will send the account to a debt collector. Which is the reason Iv been making arrangements with vodacom and they do not honor they part or even notify me should there be changes to the resolution reached
awaiting a call from management as the lady says there are no direct lines or email addresses to management for me to call