AB
Ayyoob B

1 reviews | Active since Jul 2021

26 Nov 2022, 17:52

I wish there was minus 5 stars

I just want to warn everyone of doing business with vodacom, i took 2 samsung a52s on contract and it was faulty in the same month i got it. I then took the device in for repairs when i got it back the second device gave the same issue. When i got the second device back my first 1 gave the same issue again after returning it back to repairs i decided to go to the ombudsman and i got a lady Delray jacobs who reached out to me from vodacom she promised me she would reverse the contract and refund my money she then said i could get new devices which i did take new devices. What vodacom has now done is reverse my money back but also charge me a cancelation fee for the previous contract they charged me R6267 as a cancellation fee Vodacom your customer service sucks coming from a loyal customer. What your people need to realise is that we are not stupid i will not ever take a new contract with you guys over 50 calls to your company to try and resolve this issue and you still have a problem with fixing my query Delray you know you owe me still even your call center staff understands my query im not sure how you can not pick up u have charged me a cancellation fee and i hope everyone sees this message and share it so vodacom can take ownership.

0
Replies (1)
Vodacom
Vodacom's reply27 Nov 2022, 11:05
Official
  Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team