I wish I had never renewed my Vodacom contracts.

My Vodacom contract was up for renewal months ago but I wasn’t sure if I wanted to renew with Vodacom as they are the most expensive service provider in the country. I eventually decided to move to MTN on my Vodacom Red package and cancel my spare data package. I phoned in to move my number to prepaid so I could port it to MTN. The gent that answered eventually gave me a decent deal of R525 airtime and a 5 gig data package for around R950 with a Samsung s9 so I stayed. The spare contract that I was paying R99 for 2gig, he made 5 gig so that I don’t cancel that so it was also renewed.

When the new month started, I didn’t check anything and when I did, I saw I had R30 left of airtime. The gent didn’t allocate the 5gig and all the data I had been using came off my airtime. I then phoned Vodacom to complain and spoke to Thuli, she said she can’t help me, and put me through to Shevon in new contracts. Shevon then said she doesn’t know why this happened and will escalate it to her Team leader ( Jennifer ) and phone me back asap. This was on Monday. I waited and waited, eventually adding more airtime as this is a business phone and then eventually phoned again on Thursday. I got through to Ntombi and she said she would follow up and phone me back. She phoned me back on Friday and said she can’t find anything so she will log a call with the service desk… and now I wait. Surely Vodacom can go into recorded calls linked to my account when the contract was renewed. I really wish I hadn’t stayed with Vodacom. My next point of call is the ombudsmen to see what I can do.