WK
Warren K

1 reviews | Active since Nov 2018

21 Oct 2019, 18:17

I wish could sue you Vodacom. I feel abused by you.

My rating would be minus 5 stars. In June 2018 I upgraded. It has been an absolute nightmare of incompetence and blatant passing the buck. My compliant which was started in July has still not been resolved. I thank Lawrence who now works at MTN for getting me this far. I also thank Mr Fasseg Larnie for trying to sort out my contract but it seems that I must suffer due to lieing sales agents and *********** vodacom staff that can't sort this out for me. I have been over billed and don't get what I signed for on my contract. How is that possible how can I sign for something and then get less than what i signed for? I have been with Vodacom for over 10 years, the service has deteriated to no service at all and The multi billion rand company just see us as another number, thinking with all the time and effort people must go through to complain they will give up and vodacom can just take the money. I'm tired of this now. CAN I PLEASE GET WHAT 8 SIGNED FOR ON MY CONTRACT VODACOM. 150MINS 2G 20SMS YOU OWE ME MINS MINS I NEED TO MAKE PHONE CALLS WITH FOR BUSINESS WHICH I CAN'T BECAUSE YOU CAN'T DO YOU JOB, WHICH IS PROVIDE A SERVICE. THEY CALL YOU SERVICE PROVIDERS WELL THAT IS A F....... G JOKE. I HAVE BEEN TRYING TO GET THIS SORTED FOR 1 YEAR AND 4 MONTHS CONTACT MR FASEEG HE CAN EXPLAIN I'M F....... G TIRED OF EXPLAINING THIS TO YOU

0
Replies (2)
Vodacom
Vodacom's reply22 Oct 2019, 08:10
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
Vodacom
Vodacom's reply19 Nov 2019, 11:30
Official
Dear Customer,
 
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
 
As per our discussion, your query has now been resolved.
 
Regards
 
Consumer Website Team