I will not pay this month as i did not receive any service

<p>I have phoned Vodacom a million times already and just nothing happens. I have lodge a complain here on the 9th of November and still nothing came of it. I am done with Vodacom I have already purchased a Telkom Sim Card and is using it since 11/11/2016 with great service if I may add... I am not going to pay for this poor service. I needed my phone and due to a ceedit note that needs to be passed they cut my service unnecessary... please see below the pathetic mesaage I got and nothing else.....</p> <p><br />Nov 9, 2016<br />1 week ago<br />Vodacom<br />3.2<br />Telecommunications<br /> <br />VODACOM NOT SORTING OUT MY ACCOUNT<br />by louisabarwise 1<br />I was ******* in a contract with vodacom. As soon as I received the package I cancelled the contract (I have even tried to take back the package to Vodacom Shop in Hartebee****rt but they said that I must wait for the courier to pick it up. (10 days later they picked it up from my house)</p> <p> </p> <p>Since then I have a problem on my account. Vodacom phoned me everyday to tell me my account was overdue and I phoned Vodacom back as their calls was pre recorded and did not give me a chance to respond. Vodacom consutants told me time and again to ignore the calls as it will be sorted out as soon as possible as they can see that the package was picked up again.</p> <p> </p> <p>My account is blocked for the 2 weeks. I tried 27 times to contact vodacom to sort out the problem (everytime holding on for more than 30 minutes just so that the call can be dropped by vodacom) so much for no more dropped calls...</p> <p> </p> <p>I went to Vodaworld (aal the way from Pretoria) in desperate measure to sort out my account just to be told that Vodacom was off line but they are going to help me creating a reference call (REF: 1- ********** 9400) The lady indicated that the problem will be sorted out within 3 days.</p> <p> </p> <p>Today is the forth day and I phoned Vodacom to find out what is going on... My account is still blocked. The guy told me that it might take another 3 days for the credit note to be passed. I asked him why and he said that accounts need to pass the creit check and that it might even go into next week... Today is wedneday.... HOW IN THE WOLRD CAN A CREDIT NOTE TAKE SO LONG TO BE PASSED?</p> <p> </p> <p>Vodacom's service is EXTREMELY POOR!!! I feel like canceling my contract with Vodacom and move ot Telkom or MTN. </p> <p> </p> <p>WHAT IS GOING ON WITH VODACOM.... WILL YOU PLEASE SORT OUT MY ACCOUNT OR SHOULD I GO BIGGER WITH THE PUBLICITY?</p> <p>Share<br />Follow<br />Like<br />Official business reply:<br />Nov 10, 2016<br />1 week ago<br />Dear Customer,</p> <p>Thank you for making us aware of your complaint.</p> <p>Kindly be advised that a consultant will make contact with you in due course to assist with your query.</p> <p>***Please note*** Beware of phishing ****s.</p> <p>Vodacom will not contact you via Whatsapp to request your personal details</p> <p>Regards,<br />Vodacom Consumer Website Team</p>