1 reviews | Active since Jan 2012
I will not pay for something i was not informed about
<p>I purchased 2x additional minutes in Oct. And these minutes do not specify on your website that they are for vodacom to vodacom minutes. I even called the call centre about 5x and your consultants also said the minutes are for all networks. I wouldnt have purchased these minutes had i known they are only for vodacom. you didnt specify therefore i refuse to pay. next time you must make sure that everythign is clear. even your consultants didnt knwo this information. how do you expect me to know then? Kindly update my statement and remove the extra charges on my invoice. I was told someone will call me on monday and no one did and we are already on tue.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
