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MiArt M

1 reviews | Active since Aug 2022

02 Aug 2022, 17:11

I will never ever recommend online upgrades at Vodacom !!!

I’ve updated my phone in April and the sales person wrongfully updated my daughter’s number instead. I’ve spend hours on the phone to sort this and always get the same reply: “we’ll listen to the phone recordings and will get back to you within 48h” Which never happens. Do I get an attorney to fight this for me as I’m now paying almost R3000 a month instead of only R1200. Maybe someone can help.

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Replies (1)
Vodacom
Vodacom's reply03 Aug 2022, 07:47
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team