hH
hello H
1 reviews | Active since Oct 2016
08 May 2019, 15:33
I will never ever have a Vodacom account again. Useless company
My account has been suspended again and again since Dec.
I have updated my banking details 5 times, confirmed via email, in-store, telephone. I have confirmed that the banking details are correct finally, after months of trying, but the debit order is not going off.
1. Without being contacted by vodacom by any means, you simply suspend my account. 2. I had to call the call centre 4 times today to get this information. 3. In March, I went into the store to pay my account in full, I have proof of this. Yet my account is still in arrears since over 2018.
I WANT TO CANCEL ALL MY ACCOUNTS WITH YOU. I REFUSE TO PAY MY ACCOUNT TWICE
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
08 May 2019, 15:55Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply08 May 2019, 15:55
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's replyOfficial
09 May 2019, 07:59Dear Stu,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We are unable to hear you clearly on your cell, we have responded to your query via email. Please respond to the email should you require further assistance.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We are unable to hear you clearly on your cell, we have responded to your query via email. Please respond to the email should you require further assistance.
Regards,
Vodacom Consumer Website Team
Vodacom's reply09 May 2019, 07:59
Official
Dear Stu,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We are unable to hear you clearly on your cell, we have responded to your query via email. Please respond to the email should you require further assistance.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We are unable to hear you clearly on your cell, we have responded to your query via email. Please respond to the email should you require further assistance.
Regards,
Vodacom Consumer Website Team