I will never be a Vodacom customer again.

<p>The level of service you provide is shocking. Over the last few days, I have been transferred from department to department, on Tuesday 7 different - and incorrect - departments in the space of 10 minutes. Either the 'customer care' agent puts me through to the incorrect department or the department tells me I need to speak to the department I was just transferred from.</p> <p> </p> <p> </p> <p>From customer care to accounts, from accounts to cancellations - then I'm transferred back to customer care - then finally to cancellations, from cancellations to legal, from legal back to accounts. Your agents are rude, defensive, *********** (they do not listen. I had to explain to some of them three - THREE! - times what I needed). One even raised her voice at me and clicked her tongue. I will never be Vodacom customer again.</p> <p> </p> <p> </p> <p>Finally on Tuesday I reached someone by the name of Zandile who was gracious, friendly and helpful. That woman deserves a raise, because after an HOUR on the phone, she was the ONLY one who could make any progress. I suggest you go back in your records to determine who she is and give her a promotion immediately. Zandile provided me with the following reference number and assured me I would receive feedback by Thursday. She might have been your only saving grace, but not after my ordeal today.</p> <p> </p> <p> </p> <p>I spent another hour on the phone with your supposed customer care, being passed from one agent to the next - having to repeat my personal details I don't know how many times. I will NEVER be a Vodacom customer again.</p>