I will log my query myself!!

Vodacom!!!!!!! I am sick and tired of your excuses and all of your technical difficulties!! No data is being allocated to me and now because one of your agents logged my upgrade I cannot even let your customer services agents help me with adding data...... I am honestly tired of hearing the same nonsense over and over again and then on top of that YOUR supervisor on duty says to me that during the course of the week he will check on the status of my query!!!! What does URGENT mean to you guys????? I have been spending over R1000 every month on Vodacom and this is what I get in return after renewing my contract for another 3 years????? I am honestly fed up and going to contact the South Africa Consumer Complaints!! I hope that query was logged sufficiently seeing as though I am not allowed to speak to your queries and complaints department!