KK
Kurhula K

1 reviews | Active since Jun 2022

23 Feb 2026, 23:03

I-watch

I received the worst service ever. I requested a cellular iwach s11. I was given a watch. But they couldn’t update eSIM on it. The lady who was helping me desire. Was not even interested in helping me set it up. Every time I went to the shop she told me. She logged a request for it and she will come back to me. I went to that shop for 5 months without help. If don’t want problems avoid that shop. I was told too by other customers.

After upgrading my data it was supposed to end soon and I increased for term thinking I am adding my accessory. Here I am with a date upgraded. Without the accessory. I am very disappointed. Her manager was not even interested. They never reached out to me.

0
Replies (1)
Vodacom
Vodacom's reply24 Feb 2026, 08:05
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,