I was *******

Received a call on Saturday 12/03/2016 from Yaseen. He was helpful & arranged for a consultant to call & assist with my upgrade request. A consultant called, she was not very friendly. It took a few minutes, she said the upgrade was done & I will receive the handset in a couple days. Then Monday 15/03/2016, I received a call from ***an from Vodacom to assist with the upgrade. I explained to him that I had been assisted . He checked & advised that a request was logged but I will not be receiving the handset as there is no stock of this phone & no one can say if and when they will get stock. They have not had stock for a while. That my request will sit on the system until it eventually gets cancelled. No one had told me when they called me previously that there is no stock of this handset. When I asked ***an about it, he advised me that he can not see the name of the person that called as it was an outsourced company & all I can do is take my complaint to social media. This is unacceptable. I did change my complaint status on HelloPeter because I was impressed with the service I received on the weekend. But I now feel like I was ******* to be silent and go away.