I was sold 20 gig at R199 but given 10 gig at R364 & the issue is still unresolved!

In Feb 2021 I renewed my 20 plus 20 gig @ R199 contract at the Vodashop in Menlyn, however instead what I have is a 10 plus 10 gig contract at R364.37!

It's been a 10 month ordeal of mistakes, service requests and escalations. Every time I visit the Vodashop or phone after sales/accounts they tell me exactly what's gone wrong - but allways say " from my side I can't do anything, but I will escalate" and then, nothing.

The first mistake was that I was given 10 plus 10 gig even though i was clearly renewing my 20 plus 20 gig contract and the agent on the phone (a call made from the Vodashop Menlyn) clearly said I'm getting " twenty plus twenty plus a 10 gig video budle", then in stead of fixing it, I was mistakenly migrated to 20 gig and charged R800! Then I was migrated again/ and/or the contract reversed and now I have 10 gig at 364!

The calls are recorded, there is a record of all the service requests. Why is it so impossible to have this fixed? Why are there always so many people available to assist when they're selling you something, but then there is a clearly traceble problem, the contstant answer is "from my side, I can't do anything"?!

What makes this hurt the most is that I've been a vodacom customer since Vodacom started (I've had a Vodacom contract since 1998), and I've never been treated so badly.

Werner Mouton