I was put on hold indefinitely

Good day, <br> Please listen to my call to Vodacom 114 that i made today, 4 July 2015 at 10H17 from ***. <br> I was assisted by this guy called Lucky. He's got a very bad attitude and he's very ***********. I was calling regarding one of my contract lines that I bought for my sister so told him I didn't know the number and instead I gave my ID as always. I was surprised that he asked me for the number again after I told him I did not have the number! So he told me than I do not listen! And he told me he will not be able to assist me! I have received similar services from Vodacom before. I was put on hold until the call was cut automatically! This is very much unacceptable! I have been a loyalVodacom Customer for over a decade and have I think I have been very much profitable to you for this type of service! ! Please look into this matter asap and advise if you find this acceptable! I will prefer to get a call from this Lucky guy to apologies!