I was promised the device is 72 hours still waiting namanje

I ordered a phone online which was on stock on 17... due to the holidays I had to wait for the device... unfortunately when the device was couriered to me the car was hijacked.... now what I don’t understand is what happens to the client?? Does she have to wait until the investigations are over.. whose fault was it ... like as a client I’m confused.., the is no communication whatsoever... like how fair is this???