1 reviews | Active since Nov 2015
I was **** to and taken for a fool
<p>On Saturday morning, 29 April 2017 I went to Vodacom Bayside Mall to apply for phone contract. I was informed that they didn’t have stock but was advised to apply so long while waiting for the stock to be delivered the following week. I left my pay slip, 3moths bank statement, a copy of my ID and proof of residence. I was informed that the verdict on my application would be communicated to me via phone within hours to a day or so.</p> <p>The next day in the evening, 30 April 2017 I went to Century City Vodacom because I suspected (based on their attitude and body language) that Vodacom Bayside Mall might have put my application documents aside and never bothered to put it in their system. The excellent staff member from Vodacom Century City confirmed that there was no application against my ID number in the Vodacom system. Within a couple of minutes she had app**** for the contract and it was approved (Yes, I am proud owner of a new phone- thanks to the professionalism of Vodacom Century City)</p> <p>The next day late afternoon, 1 May 2017 I went back to Vodacom Bayside Mall to fetch copies of my documents and out of curiosity asked the agent about the progress on my application. To my amu*****t she **** straight my face and informed me that my application had been declined due to my bad credit record!!!! (I know she **** to me because I had just got the phone contract a day before and I had another active application on the system!!)</p> <p>I will never know why Vodacom Bayside Mall **** to me and took me for a fool but I hope they will know that I know that they **** to me.</p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Qedile,
We are sorry to hear of the circumstances under which your posting has reached us and we do apologise for the inconvenience caused.
We've rep**** to you via email.
Regards,
UW
Dear Qedile,
We are sorry to hear of the circumstances under which your posting has reached us and we do apologise for the inconvenience caused.
We've rep**** to you via email.
Regards,
UW
