I was **** to

<p>I was due for an upgrade end of 2016. When contacting Vodacom, they offered me a really good deal. Quotation was confirmed over phone as well as via email. I was also informed that I would have to continue paying for my 2 old handsets until the old contract expires, which would be for 3 months ****il end Dec 2016). This unfortunately, was not advised over the phone. As per the consultant and the quotation, my full price, per phone (as I have 2 on the contract), would be R329 with -R20 monthly handset installment. I continued paying an amount of R849 per month after Dec 2016 and when I queried this, the "manager" could not advise correctly. I even said this is not the amount advised to me over a recorded line and his answer was "this is unfortunate, but there is nothing we can do". I since escalated this and requested feedback, but to date, I have received nothing. I am totally disappointed in the service and disgusted in the lies. I have been a client of Vodacom for many, many years and this is how I am treated.</p>