i was going to upgrade, now i want to cancel

hello.<br> my name is kyriakos<br> i have been a vodacom customer for as long as i can remember. the number i currently use has been my only number ever and has always been linked to vodacom.<br> my line is available for an upgrade. it has been for some many months now. <br> all i wanted to do is enquire through the call centre about what options are available to me and all i get is cut short.<br> i am constantly told that no one can help me with even a \virtual browse"beacuse my account is in an arrears of which a promise to pay has been arranged. <br> the ptp is for tomorrow.<br> why is it that i cant get any help!!!!<br> my line of thinking was to look for an upgrade deal"