1 reviews | Active since Sept 2016

16 May 2019, 13:28

I was de*****ed by Vodacom Online contractual.

I recently took out a contract with Vodacom via their online services,with the incompetency of one of their consultants named Lelope D or whatever her name is and the false information or incomplete information sold to me. The contract sold to me is under false information and now my account is in arrears all because of the amounts i am not even aware off,i was told to call the customer care line which was also useless cause i keep getting the same response" we cannot help you". Vodacom is ****** useless as the people they employ,what is the point of having a customer care line if we wont be helped as their customers? i sent an email with my query and still no response and its been over a week already. I am very upset as i feel i was de*****ed by Vodacom Online,Maybe it should just close down as an online courtesy as their consultants are not even selling the right products let alone giving out correct information,they just looking to ***** customers nje.

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Replies (2)
Vodacom
Vodacom's reply16 May 2019, 13:43
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 
Vodacom
Vodacom's reply17 May 2019, 11:12
Official
Dear Nolo, 
 Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. 
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. 
 
Regards,
Vodacom Consumer Website Team