1 reviews | Active since Nov 2016

25 Nov 2016, 00:56

I WANT TO SPRAY VODACOM WITH DOOM

<p>THIS IS MY 3RD HELLOPETER COMPLAINT REGARDING THE EXACT SAME ISSUE. MY SIM SWOP IS ON DAY 5 NOW, AND STILL NOT WORKING.</p> <p> </p> <p>RIGHT NOW IM TRYING TO PURCHASE A NEW IPHONE ON A BLACK FRIDAY DEAL, AFTER MY VERY NICE PHONE WAS ******. BUT I CANT BUY A NEW ONE AT A GREAT PRICE. BECAUSE MY NUMBER ISN'T WORKING. BECAUSE VODACOM AND THEIR *********** STAFF AND ARCHAEIC SYSTEMS HASN'T PROCESSED THE SIM SWOP I REQUESTED ON MONDAY ALREADY. YES, ITS BEEN 5 DAYS. </p> <p> </p> <p>I CANT MAKE CALLS, I CANT RECEIVE CALLS AND I CANT EVEN DO ONLINE SHOPPING, BECAUSE VERIFIED BY VISA SENDS AN OTP TO YOUR MOBILE PHONE NUMBER. BUT MY PHONE NUMBER IS STILL INACTIVE. BECAUSE VODACOM IS *****IC. </p> <p> </p> <p>I'VE CALLED, I'VE TWEETED, I'VE EMAILED, I'VE BEGGED AND PLEADED, I'VE BEEN NICE, I'VE THROWN TANTRUMS, I COMPLAINED ON FACEBOOK AND ON HERE TWICE BEFORE THIS COMPLAINT. I'VE BEEN IN STORE TWICE ALREADY. WHAT MORE DO YOU WANT ME TO DO? SERIOUSLY, WHAT MORE CAN I DO TO GRAB YOUR ATTENTION?</p> <p> </p> <p> </p> <p>I WANT TO JUMP OUT THE WINDOW. I CAN'T ANYMORE. </p> <p> </p> <p>CAN SOMEONE ESCALATE THIS TO SOMEONE SENIOR AT VODACOM TO PLEASE FIX THIS AND FIX IT IMMEDIATELY? I MEAN RIGHT NOW. I'M DONE WAITING.</p> <p> </p> <p>I AM BEYOND ANNOYED. AND MY PATIENCE HAS JUST RUN OUT IN CASE YOU HAVEN'T NOTICED.</p>

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Replies (1)
Vodacom
Vodacom's reply25 Nov 2016, 06:25
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team