I want to speak to a person, not a robot!!!!

Item: Vodacom
Rating: 1
Author: Yonela S

I am so frustrated, I just wanna ask how to claim my prize I won through Vodabucks, vodacoms customer service number routes me straight to their useless chatbot!!!! I want to speak to someone, not a robot!!!! I'm afraid I'm running out of time to claim my prize. Sort your customer service out!!!!

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Replies (1)

Vodacom's replyOfficial

11 Sept 2021, 15:41

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply11 Sept 2021, 15:41

Official