RD
Robyn D

1 reviews | Active since Apr 2014

09 Nov 2023, 10:36

I want to speak to a Human Being

I have been trying every avenue from 082 135 to speak to a human being to resolve a cancelled number issue and it does not matter what option I go for I get put through to a bot or cut off and a sms will be sent to me. If I wanted assistance from a Bot I would ask for it, But my query needs human interaction and with the 2000 call center agents advertised on the website I cant seem to speak to one of them .

How does one speak to a human being in Vodacom?

I am beyond frustrated I am trying to resolve a ****** phone issue and port numbers but I keep hitting a bot wall.

0
Replies (1)
Vodacom
Vodacom's reply09 Nov 2023, 12:14
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team