I want to port but they won't let me

I have been trying to port my number since last week, I have been bounced around countless of times, I finally got a chance to sort that out and I had followed the procedure to port only to get a message saying it has been rejected, I call the call centre waited on hold for half an hour, finally get in touch with a csc agent and she says that vodacom had moved my number to a new server and this new server can't accommodate the port, I asked her what the new server is about and she said she has not received the training. I get in touch with the team leader and she doesn't know what's the new server either but told me by next week Friday I will be able to port. Let's be serious one more week leaching of the consumers money? Sounds like a great plan to me.