PN
Punki N
1 reviews | Active since Jul 2016
23 Oct 2021, 09:28
I want to know how on earth my bill comes to R2300 when I’ve cancelled one line ! I specifically told Wandile from your retentions department that My bill in total should not be over R2k but to my surprise it says I must pay R2330 how ??????? Please sor
I want to know how on earth my bill comes to R2300 when I’ve cancelled one line ! I specifically told Wandile from your retentions department that My bill in total should not be over R2k but to my surprise it says I must pay R2330 how ??????? Please sort this out cause according to my calculations (which shows on the app) I should be paying R1853.97 not R2330 ….FIX THIS OR ILL MAKE A HUGE NOISE !!!
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Replies (1)Vodacom's replyOfficial
23 Oct 2021, 11:30Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply23 Oct 2021, 11:30
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
