PN
Punki N

1 reviews | Active since Jul 2016

23 Oct 2021, 09:28

I want to know how on earth my bill comes to R2300 when I’ve cancelled one line ! I specifically told Wandile from your retentions department that My bill in total should not be over R2k but to my surprise it says I must pay R2330 how ??????? Please sor

I want to know how on earth my bill comes to R2300 when I’ve cancelled one line ! I specifically told Wandile from your retentions department that My bill in total should not be over R2k but to my surprise it says I must pay R2330 how ??????? Please sort this out cause according to my calculations (which shows on the app) I should be paying R1853.97 not R2330 ….FIX THIS OR ILL MAKE A HUGE NOISE !!!

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Replies (1)
Vodacom
Vodacom's reply23 Oct 2021, 11:30
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team